JENASA establishes, documents, implements and maintains its quality management system and permanently improves its effectiveness in accordance with the requirements of the UNE-EN-ISO 9001:2000 Standard, specifying the requirements of the Quality Management System in place, so that JENASA can:

	Demonstrate its capacity to provide services which satisfy clients' requirements and the applicable regulatory requirements.
	Increase client satisfaction through the effective application of its System, including the processes to constantly improve the system and guarantee compliance with the applicable regulatory requirements.

JENASA undertakes the following activities::

	Identifying the necessary processes, defining them in their Quality Management System and putting them into practice within the organisation.
	Determining the order in which to carry out the processes.
	Ensuring that the human and equipment resources and information are available for the performance of these processes.
	Measuring, monitoring and analysing these processes.
	Implementing all the activities required to achieve the planned results and ongoing improvement.

The Quality System defined in JENASA is composed of documentation which contributes to:

	Supporting the effective and efficient operation of the processes
	Standardising the activities envisaged in the Management System.
	Avoiding any lack of definition and improvisations which could result in problems or inadequacies in the accomplishment of JENASA's activities.
	Complying with the requirements as requested by the client.

JENASA's management keeps an appropriate Quality Policy updated for the purposes of JENASA, which includes the company's principles and intentions with regard to quality, whilst at the same time offering a frame of reference to establish and revise the quality objectives and in the person of the Quality Coordinator, delegates the introduction and control of the Quality System.

It is very important for JENASA to find out the level of Satisfaction perceived by its clients with the services it has provided, which is why every year it sends its clients a "Client Satisfaction Questionnaire", in which the client can express all the suggestions, improvements or even complaints they may have, so that we can analyse and resolve them and thereby improve JENASA's provision of services on a daily basis.